Legal & Support Center

Acceptance of Terms

By enrolling in any course, using our website, or communicating with us, you agree to be bound by these Terms & Conditions. These terms form a legally binding agreement between you ("Student" or "Parent/Guardian") and Al-Zahideen Taleem-ul-Quran Academy.

Enrollment & Registration

1. Enrollment is confirmed only after submission of required student information and payment of the first month's fee.
2. Students must provide accurate and complete information during registration.
3. The Academy reserves the right to reject any enrollment application without providing reasons.
4. A free assessment test is conducted before enrollment to determine the appropriate course level.
5. Seats are limited — enrollment is on a first-come, first-served basis.
6. Students must be available for their scheduled class times at the time of enrollment.

Fees & Payment Policy

• Monthly fees must be paid by the 5th of each month. Late payments may result in class suspension.
• Fees are non-refundable once a month has commenced, except in exceptional circumstances at the Academy's discretion.
• Fee rates are subject to revision with 30 days prior notice to enrolled students.
• Sibling discounts and financial assistance are available — contact us for details.
• No fee is charged for the free initial assessment session.
• Payment receipts will be provided upon request.

Attendance & Classes

• Regular attendance is mandatory. Students with less than 70% monthly attendance may be asked to withdraw.
• Class reschedules must be requested at least 24 hours in advance via WhatsApp.
• The Academy will make reasonable efforts to accommodate reschedule requests but cannot guarantee them.
• Public holidays and Islamic occasions may result in class cancellations — students will be notified in advance.
• Repeated unexplained absences may result in automatic withdrawal from the program.

Code of Conduct

All students and parents/guardians are expected to:

• Treat teachers and staff with full respect and Islamic etiquette (Adab)
• Maintain a clean and quiet learning environment during online or physical classes
• Not record video/audio of classes without prior written permission from the Academy
• Not share course materials, lesson recordings, or teacher contact details with unauthorized persons
• Dress appropriately according to Islamic guidelines for all classes
• Report any concerns through proper channels — see our Support page

Online Class Terms

• Students must have a stable internet connection and a functioning device for online classes.
• Online sessions are conducted via WhatsApp video call or Zoom — students must have these apps installed.
• Recording of online sessions by students is strictly prohibited without written consent.
• The Academy is not responsible for technical issues on the student's end (internet, device problems).
• If connection is lost during class, students should reconnect immediately. The missed time will not be compensated.

Intellectual Property

All course materials, lesson plans, study guides, and content created by Al-Zahideen Academy teachers are the intellectual property of the Academy. Students may use materials for personal learning only. Redistribution, sale, or publication of our materials without written permission is strictly prohibited.

Termination of Enrollment

Either party may terminate enrollment with 7 days written notice. The Academy may terminate enrollment immediately (without notice) in cases of:

• Misconduct or abusive behavior toward teachers/staff
• Non-payment of fees for two consecutive months
• Attendance falling below 50% for two consecutive months
• Violation of the Code of Conduct
• Providing false information during registration

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall first be resolved through mutual discussion and Islamic principles of reconciliation (Islah). If unresolved, disputes shall be subject to the jurisdiction of courts in Karachi, Pakistan.

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General Disclaimer

The information provided by Al-Zahideen Taleem-ul-Quran Academy on our website, social media pages, WhatsApp, and through our teachers is for general educational purposes only. While we strive for accuracy and authenticity in all Quranic and Islamic content, no warranty — express or implied — is made about the completeness or accuracy of any information.

Educational Content

• Our Tajweed and Quranic teaching is based on the Hafs 'an 'Asim riwayat — the most widely used recitation method in Pakistan.
• We follow the Kanzul Iman Urdu translation for reference and explanation purposes.
• Individual learning outcomes may vary based on student dedication, attendance, and practice.
• Completion timelines for courses (e.g., Hifz in 2-3 years) are estimates only and are not guaranteed.
• The Academy does not guarantee that students will pass any external examinations or board certifications.

Results Disclaimer

Student testimonials, success stories, and statistics shared on our website or social media represent individual experiences. Results achieved by previous students are not a guarantee of future results. Progress depends on:

• Regular attendance and completion of homework
• Student's age, memory capacity, and dedication
• Parental support and involvement at home
• Consistent practice between classes

Online Services Disclaimer

Our online classes depend on third-party platforms (WhatsApp, Zoom) and internet connectivity. We are not responsible for:

• Service outages or technical failures of third-party platforms
• Internet connectivity issues on the student's end
• Data security breaches by third-party platforms used for communication
• Quality degradation due to poor internet connection

Limitation of Liability

To the maximum extent permitted by applicable law, Al-Zahideen Taleem-ul-Quran Academy and its teachers shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of our services
• Loss of data, missed classes due to circumstances beyond our control (power outages, natural disasters, illness)
• Any harm arising from misuse of course materials or information provided
• Actions of third-party service providers (WhatsApp, Zoom, Hostinger)
• Errors or omissions in course content despite our best efforts

External Links

Our website may contain links to external websites for reference. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Linking to an external site does not imply endorsement of its content by the Academy.

Religious Content

All religious content, Quranic explanations, and Tajweed rules taught at our Academy are based on authentic Islamic scholarship. However, we acknowledge that there are different scholarly opinions on various matters. Our teachers present the most established opinions but students are encouraged to consult qualified Ulama for personal religious guidance.

We are a Quranic education academy — we do not issue Fatwas or religious rulings. For religious legal opinions, please consult a qualified Mufti.

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Contact Channels

Support Hours

What We Can Help With

• Course enrollment and registration queries
• Fee payment information and receipts
• Class reschedule requests
• Technical issues with online classes (Zoom/WhatsApp)
• Progress reports and student performance feedback
• Teacher assignment or change requests
• Certificate issuance and verification
• Complaints about teachers or services
• Privacy Policy, Terms & Conditions questions
• General Islamic education guidance and advice

Complaints & Feedback

We take all complaints seriously. If you are unhappy with our service, here is our complaints procedure:

1. Contact us via WhatsApp or email with a clear description of your complaint.
2. We will acknowledge your complaint within 24 hours.
3. Our management will investigate and respond within 3–5 working days.
4. If unsatisfied, escalate to: zahideen045@gmail.com with subject "ESCALATION".
5. We aim to resolve all complaints amicably within 10 working days.

Frequently Asked Questions

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